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Buyback & Exchange Policies


Buyback & Exchange Policies

Category GOLD & SILVER Coins or Bars Value 
Buyback - 100% PCI Market Rate 
Exchange - 100% PCI Market Rate 

Gold or Silver Rate will be calculated as per the prevailing buying price for that day.  Buyback or Exchange is subject to quality confirmation by our skilled quality assurance team and verification of product documents like insurance certificate, original invoice and product certificate (If any of them missing deduction rates applicable)  Based on our quality inspection, we reserve the right to change the Buyback or Exchange amount of the product.  Buyback or Exchange policy is not applicable on customized order by the client or in case of any Coupon, Discount applied during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon or Discount.   If any of our customers wish to return or exchange the product purchased, Gold or Silver Rate will be calculated as per the prevailing buying price for that day.  Once the returned product is received, refund/Exchange will be made within 10 working days.  Return or Exchange is subject to quality confirmation by our skilled quality assurance team and verification of product documents like “insurance certificate” “original invoice” and “product certificate”.  If there is a refund amount it shall be done by the way of an online bank transfer to the customer's bank account within the 10 days of receipt of the product